Returns & Warranty Policy

Important information regarding product purchases and after-sales support.

1. The Retailer's Return Policy Applies

Because nysmcw functions solely as an independent editorial review platform, any transaction you initiate via our affiliate links is processed entirely by the official retailer. Consequently, any requests for returns, exchanges, or refunds must be directed to the retailer's customer service department.

2. Standard Return Window

According to the retailer's published policy for the oraimo Watch Nova 2 Lite, a standard 7-day return window is typically provided for eligible items. This means you must initiate a return request within 7 days of receiving the item. Please verify this timeline directly on the retailer's checkout page before completing your purchase, as policies are subject to change.

3. General Return Process

To successfully process a return with the retailer, you will generally need to:

• Contact the retailer's customer support team within the designated return window.
• Provide your original order reference number or receipt.
• Ensure the item is placed back in its original packaging, including all accessories (such as the extra strap and charging cable) and manuals.

4. Condition Requirements for Returned Items

Retailers typically require that returned items be in "like-new" condition. This means the smartwatch must be free of scratches, dents, or signs of wear, and all original protective films should ideally be intact. Items returned in damaged condition or missing parts may be rejected or subjected to a restocking fee by the retailer.

5. Exclusions

Returns are usually not accepted for items that have been damaged through misuse, negligence, or unauthorized modifications. Items damaged by water exposure beyond the stated IP68 limits (such as hot water or deep-sea diving) may also be excluded from standard return and warranty coverage.

6. Warranty Information

The oraimo Watch Nova 2 Lite is covered by the manufacturer's standard warranty against defects in materials and workmanship. Any warranty claims outside of the initial return window must be handled directly with the manufacturer's designated service centers in Nigeria. Please refer to the documentation included in the product box for exact warranty duration and claim instructions.

7. Contact Information

If you have any editorial questions about this page or our review methodology, you may contact us at:

Email: sekinat@nysmcw.com

For order-specific inquiries, please contact the retailer where the purchase was made.

Last updated: September 2026